The fact that traveling with a disability can be a challenge is nothing new to millions of people around the world. Some hotels will bend over backward to accommodate you, others will give you the stink eye, while still others will be utterly dismissive as if you are a nuisance and not a paying customer.
Where it gets really tricky is when you have a “hidden” disability. Hotels may not recognize that you have a disability unless you come right out and tell them. Even if you don’t feel embarrassed or uncomfortable doing so, you never know what type of reaction you will elicit. Some staff will think you’re trying to scam something for free or that you’re unfairly monopolizing the hotel’s resources.
For example, you’re a lot more likely to get what you need if you roll through the front entrance in a wheelchair than if you walk in on your own two feet and explain to the clerk that you have limited capacity for ambulation. Visible disabilities are one thing, but less obvious conditions may have to be explained. If your disability is not immediately apparent, there is a reasonable chance that you will be barely tolerated as some type of faking miscreant.
Granted, even the wheelchair-bound will be mistreated in some places. There will always be those who believe that we, the disabled, should just stay home and avoid appearing in public lest we make someone uncomfortable. After a while, you come up with techniques of suppressing your ire and politely expressing that you’re not looking for special treatment and certainly don’t want their misplaced sympathy. Just comply with the Americans with Disabilities Act, would ya?
When traveling with a disability, there is no substitute for advance planning. As a frequent business traveler, I enjoy the distinct advantage of the services of secretaries and other support staff at my place of employment who will patiently make my travel arrangements. When necessary, they will yell, threaten, cite the ADA and demand to speak to management. I am truly blessed to be insulated from this crap. Our support people are worth their weight in gold, and then some.
No amount of planning, however, will guarantee that what you reserved will actually be available when you reach your destination. You get out of the car and say a little prayer as you approach the lobby, hoping that everything will go smoothly and all you’ll have to think about is how to best explain that one tricky concept during your presentation tomorrow.
Some hotel chains are more reliable than others when it comes to accommodating disabilities, and after a while, you know which ones can be counted on and which ones cannot. Bill Marriott, wherever you are, take a bow for your hotels’ reliability and for your unfazed staff. Ditto for the Westin and Holiday Inn Express. Other places, not always so much. Names withheld to protect the guilty.
Most of us with disabilities have a pet peeve or two related to our particular limitations. In my case, it’s reserving an “accessible room” or “ADA room,” only to arrive and find a bathroom with a wide doorway that accommodates wheelchairs — and a shower inside a bathtub that is so far off the ground that there is no chance whatever of me being able to lift my legs high enough to get in. So what do I do now? Find another hotel at the last minute, or endure three days of sponge baths? I hope I brought along plenty of deodorant and Ammens powder. By the time I get to the third day, my poor trainees are going to be holding their noses and gagging. Is it too late to teach this class via Skype?
“But this is our only available accessible room,” the desk clerk will demur when you ask to be moved. “That’s what you reserved, right? Did you see that the shower has a grab bar?” You want to cuss a blue streak at everyone and everything, including the desk clerk standing before you, the secretary who made your reservation, and the bad luck that left you with a disability in the first place, even though none of them had anything remotely to do with your current predicament. Instead, you smile sweetly and squeak out the words “okay, I guess I’ll make it work.” You count your blessings, thanking the Lord that you’re not blind or a paraplegic. Take deep breaths. Perspective, dude.
Later, you may learn that the hotel has another room with a roll-in shower, but the staff failed to mention that fact when the room was being reserved because someone else had already booked it. And, sooner or later, you will reserve a room with a roll-in shower only to find that the hotel gave it away to someone else who arrived 15 minutes before you did.
You learn to grin and bear it. After all, horror stories are more than balanced out by the trips that achieve textbook perfection. And so today I raise my glass in a toast to those hotels that are scrupulously honest about what’s really available and what isn’t, that honor their commitments, and who treat those of us with disabilities of any type as valued customers and fellow human beings. You engender the undying loyalty of road warriors the world over.