A Business Travel Primer

I travel around California a great deal for my job and, along the way, I’ve learned a few lessons about staying in hotels. I offer them up here for your edification and entertainment.

1. If you’ve seen one chain motel, you’ve seen ‘em all. Don’t expect too much of a discount hotel room. It’s a place to lay your head and take a shower. Period.

2. If you get an upgrade to, say, a Hilton, Westin or Marriott, be prepared to pay $20 to $30 (or more) for the privilege of parking your rental car. Um, yes, that’s for one night! If you don’t like it, Motel 6 is thataway.

3. Just because you’re driving a rental car doesn’t excuse you from knowing the license plate number and writing it on the registration form. Yeah, I’m talking to you! Instead of being a lazy butt, walk back out to the parking lot and write down your license plate number. What’s that you say? You can’t be bothered? If you write “black Honda” on the registration form and leave it at that, be prepared to be woken up out of a deep sleep at 2:30 in the morning by your ringing bedside phone, the desk clerk informing you that someone with a black Honda left his or her lights on. That’s right, there are six guests registered as driving black Hondas (no plate number listed), so the desk clerk had to wake up all of them! Now pull on some pants, slip on your shoes and head for the elevator and out to the parking lot to see if you’re today’s grand prize winner. Oh, it’s pouring down rain? Bonus!

4. Parallel parking skills are helpful. No, I’m not talking about the hotel parking lot. For returning the luggage cart! Don’t be the genius who leaves that huge thing in the middle of the lobby for someone who’s not paying attention to trip over.

5. When it comes to breakfast options, learn to translate hotel-speak into English. Complimentary means breakfast is included in the price of the room, so you don’t have to mess with your laughable so-called expense account and end up paying for half the meal out of your own pocket. Breakfast buffet is the gold standard, as in there is likely to be at least one offering that is actually edible. Continental breakfast does not mean chocolate brioche and croque monsieur. It means you’re welcome to a stale donut to go with that stale coffee. Light breakfast means run the other way screaming (unless you’d like a rotten banana with your dry cereal). Grab ‘n Go means keep walking straight past the front desk, out the door and drive to Starbucks. Unless you’re six years old or like surprises, that is. Okay, don’t listen to me. When you open the bag on your break, enjoy an apple that is past its prime, a mini honey-oat bar and a bottle of water. Happy?

6. Whenever possible, snag a room with a mini-fridge and a microwave. Then you can make a stop at the local supermarket and eat what you actually enjoy. (See above.)

7. “Restaurant on premises” means you get the privilege of paying for your own breakfast. If you happen to be in San Francisco or Los Angeles, breakfast can easily run you $30 plus tip. If you’re stuck in LA for a week, well, you do the math.

8. Just because the on-premises restaurant is advertised as opening at 7 am does not necessarily mean that they will actually be prepared to serve you food at that hour. If you have an early meeting, make other arrangements.

9. If you’re not sure if you should eat it, don’t. Just don’t. It doesn’t matter that you’ve already paid for it or that the cost is included. If it smells a little off, looks weird or tastes funny, throw it in the trash. Get something else, or go hungry if you’re in a rush. Otherwise, don’t be surprised when you feel an urgent rumble in your bowels just when you’re hitting your stride on the PowerPoint about half an hour into your presentation. ‘Nuff said.

10. If you conscientiously attempt to save your employer money by staying in the cheapest motel available, be prepared to be richly rewarded by water stains on the ceiling, blood stains on the sheets, broken crack vials in the parking lot, and all-night cussin’ and carryin’ on by the 40-in-a-paper-bag crowd just outside your door. Throw in the occasional cockroach for good measure.

11. Some hotels have nothing but liquid soap available in the shower and at the sink. If you prefer bar soap, have your own supply ready as backup.

12. When staying at a hotel with interior corridors, know the location of the stairs and the emergency exits. I know, no one bothers with that stuff just for a night or two. Do this long enough, however, and you’ll wish you had paid attention when you get to experience a deafening fire alarm go off in the middle of the night. Just sayin’.

13. Regardless of your beliefs regarding immigration and/or speaking English, learn at least a few basic phrases in Spanish. Otherwise, do not complain when you are urgently in need of toilet paper and are unable to communicate this to the woman who cleans the rooms.

14. Generously tip the bell hop and the valet. It won’t kill you to leave a couple of bucks for the chambermaid either. Remember, these folks support their families by doing physically demanding work and being ill-treated by guests for their trouble. Oh, and good karma is priceless.

15. Be polite, like your mama taught you. Say “please” and “thank you” to the hotel staff, even if you’re having a bad day. Smile and say “good morning” or “good evening,” even if you don’t feel like it. Hotel employees are not robots and they are not your slaves to be abused at will. They’re not asking you to be their best friend; just treat them like human beings. Kind of like how you would like to be treated, you know?

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